What should I do if I think someone I know is gambling underage?

Contact our support team right away via live chat or email (support@jet7.lat). We will verify the account and take the necessary action. jet7 follows a zero-tolerance policy against underage gambling.

Safe & Aware Betting

jet7's Complete Guide to Responsible Gaming

Gaming is for entertainment — not stress. jet7 wants every player to enjoy themselves within their limits. This page has all the tools and information you need for safe betting.

For players aged 21 and above only

What Is Responsible Gaming and Why Does It Matter?

The healthiest way to enjoy online betting and casino games is to treat it as entertainment — not a source of income. jet7 believes an informed player is the happiest player. That is why we are committed to giving every user the opportunity to play responsibly.

Gambling addiction is a real problem that can have a negative impact on people of any age. Being aware in time and taking the right steps can help you avoid it. jet7 provides a number of practical tools on its platform to help you stay in full control of your gaming.

Remember: Betting is for adults aged 21 and above only. Account registration or participation in games by anyone under age is strictly prohibited.

Our Protection Tools

Deposit Limit

Set a cap on how much you can deposit per day, per week, or per month. The system will alert you before you reach the limit and block any deposits beyond it. Lowering the limit takes effect immediately, but increasing it requires a short waiting period.

Time-Out Feature

If you feel like you need a break, temporarily close your account for a set period. You can take a time-out ranging from 24 hours to several weeks. During this time, you will not be able to log in or place bets.

Self-Exclusion

If gaming feels like it is becoming a problem, you can use self-exclusion to close your account for an extended period. The duration can range from six months to permanent. Requests to reopen an account after self-exclusion are not easily accepted.

Gaming History & Analysis

Log in to your account at any time to view your betting history and total deposit and withdrawal amounts. Reviewing your own gaming patterns can help you recognise when it is time to stop.

24/7 Support

If at any point gaming feels like it is getting out of control, jet7's support team is available around the clock via live chat and email. We provide assistance in both Bengali and English.

Account Verification & Age Confirmation

jet7 verifies the age of every new account. Users under 21 are not permitted to register. This is an important step in protecting minors from betting.

Warning Signs of a Problem

If any of the following signs apply to you, it is wise to take a break and seek help.

Repeatedly playing to try to win back money you have lost (chasing losses)
Spending more than your set budget and feeling regret afterwards
Hiding your betting from family or friends
Using money meant for daily expenses on betting
Feeling like you cannot stop even when you want to
Continuing to play even though it is affecting your sleep, work, or studies
Feeling mental stress or anxiety about betting

Tips for Staying Safe

Set a budget: Decide how much entertainment budget you have each month or week and never go beyond it. Never use money you cannot afford to lose on betting.

Respect time limits: Avoid playing for long stretches in one go. Take a break after about an hour of play and spend time with family or friends.

Treat it as entertainment: Never think of gambling as a way to earn money. Treat each session as an entertainment expense, like buying a movie ticket.

Let someone close to you know: Tell a family member or trusted friend about your betting habits. They may spot warning signs before you do.

Do not play under the influence: Alcohol or other substances impair your ability to make decisions. Avoid betting when in that state.

How to Use the Protection Tools at jet7

1️⃣

Log In to Your Account

2️⃣

Responsible Gaming Section

Find the "Responsible Gaming" section.

3️⃣

Choose the Tool You Need

Pick what works for you — deposit limit, time-out, or self-exclusion.

4️⃣

Contact Support

If you are unsure about the settings, let our team know via live chat — they will help you right away.

21+

For adults only

Protecting Minors

jet7 strictly enforces a 21+ age policy. Anyone using any service on our platform must be 21 years of age or older.

If there are children or teenagers in your home, use parental control software on your device. Never share your jet7 account password and keep auto-login turned off in the app or browser.

If you suspect that someone under age is using jet7, please notify our support team immediately. We will act quickly.

Need Help? Talk to Us

If you have any concerns about gaming or need help using any of the protection tools, jet7's support team is always ready.

Support Channels

Live Chat (24/7)

Click the live chat button in the bottom corner of the site and you will be connected to a representative right away — in Bengali.

Email Support

[email protected] — write to us in detail about anything, and we will reply in Bengali or English.

Language

Full support is available in both Bengali and English.

Responsible Gaming FAQ

Lowering your deposit limit takes effect immediately. However, increasing a limit comes with a mandatory waiting period, so you don't make the decision in a rush. This is in place for your own protection.

No, your account balance stays safe when you self-exclude. Once the exclusion period ends, or by contacting support, you can withdraw your remaining balance. The minimum withdrawal amount at jet7 is ৳1,000.

Contact our support team right away via live chat or email ([email protected]). We will verify the account and take the necessary action. jet7 follows a zero-tolerance policy against underage gambling.

A time-out is a short-term break — usually from 24 hours up to a few weeks — for when you just need a little pause. Self-exclusion is a long-term solution — six months or more — for when gambling feels like it is becoming a real problem.

jet7 uses SSL encryption to keep your personal and financial information secure. Our games are built by verified software providers to ensure fair play. Keep in mind, though — all gambling carries financial risk. Playing responsibly reduces that risk.

Deposit limits are generally set at the account level, not by payment method. This means whichever method you use to deposit — bKash, Nagad, Rocket, Upay, or bank transfer — the limit you set applies across all of them combined.

Play for fun — within your limits, with enjoyment

Enjoy the variety of games at jet7 — responsibly. Whether it is cricket betting, slots, or casino games, always stay within your budget.

Explore jet7 Casino Cricket Betting Slots Games

Have a question? Find answers on the FAQ page or reach us via live chat.