jet7's Privacy Policy — Your Information Is Our Responsibility

1 Introduction & Scope

jet7 ("we", "our", "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy describes how we collect, process, store, and protect your personal information when you use our website, mobile platform, and related services ("Services").

This policy applies to all registered users, visitors, and anyone who uses our services. By using our services, you confirm that you are at least 21 years old and that you have read and understood the terms of this policy.

Using our services means you are giving your consent to the processing of your information in the manner described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services or contact us.

2 Data Collection

jet7 collects information from various sources. The details are described below:

2.1 Information You Provide Directly

During account registration and management, we may collect the following information:

• Full name, date of birth, and national ID or passport number
• Email address and mobile number
• Residential address
• Payment information — such as bKash number, Nagad number, Rocket number, Upay account details, or bank account details
• Copies of documents required for identity verification
• Any information provided when contacting the support team

2.2 Automatically Collected Information

The following technical information is collected automatically when you use our platform:

• IP address and device information (device type, operating system, browser type and version)
• Login time, session duration, and activity history
• Betting and gaming activity data (bet amounts, game types, win/loss history)
• Page visits, click history, and navigation patterns
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources — such as identity verification service providers, payment processors, and fraud prevention services. This information is used solely for the purpose of platform security and legal compliance.

3 Purpose of Data Use

jet7 uses the collected information for the following legitimate purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and maintaining user accounts
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer
• Processing bonuses, promotions, and rewards
• Providing customer service and support

3.2 Security & Legal Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• User identity verification (KYC — Know Your Customer)
• Enforcing responsible gaming policies and monitoring the risk of excessive gambling
• Complying with applicable laws and regulations

3.3 Service Improvement & Personalization

• Improving platform functionality and usability
• Analyzing user preferences and behavior to provide a personalized experience
• Informing you about relevant promotions and offers (based on your consent)
• Diagnosing and resolving technical issues

4 Data Sharing & Disclosure

jet7 does not sell or rent your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

4.1 Service Provider Partners

With trusted third parties engaged to operate our services — such as payment processors, identity verification services, cloud hosting providers, and game software suppliers. All such partners are contractually bound to maintain the confidentiality of the information.

4.2 Legal Obligations

We may disclose your information to authorities when required by a court order, government directive, or applicable law. In such cases we will provide only the minimum necessary information.

4.3 Fraud Prevention

Information may be shared with security agencies to ensure platform safety and prevent serious fraudulent activity.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. However, you will be notified in advance in such cases.

5 Cookies & Tracking

The jet7 platform uses cookies and similar tracking technologies. These are small data files stored on your device that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the service — maintaining login sessions, security verification, etc. These cookies cannot be disabled.
• Functionality Cookies: Used to remember your preferences, such as language settings and display options.
• Analytics Cookies: Used to understand how users interact with our platform, which helps us improve our services.

5.2 Cookie Controls

Most browsers provide options to control cookies. You can disable cookies from your browser settings. However, please note that disabling essential cookies may affect some functionality of the site.

6 Data Retention & Deletion

We retain your personal information for as long as it is necessary or legally required.

6.1 Retention Periods

• Active account data: for as long as the account remains active
• Transaction records: for the period required under financial laws
• Identity verification documents: for the period required under KYC regulations
• Customer service records: for an appropriate period, taking into account the possible need for dispute resolution

6.2 Data Deletion Requests

After you close your account, we will begin the process of deleting your personal information. However, if there are legal obligations, certain data may need to be retained for a specified period.

7 Data Security Measures

jet7 takes industry-standard technical and organizational measures to protect your personal information.

7.1 Technical Security

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology
• Database Encryption: Sensitive information is stored in encrypted form
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Firewall & Intrusion Detection: To prevent unauthorized access
• Regular Security Audits: To identify and address system vulnerabilities

7.2 Organizational Measures

• Staff training on data protection
• Restricting access to data on a need-to-know basis
• Data processing agreements with third-party partners
• Defined procedures for managing security incidents

7.3 Security Breaches

If for any reason there is a risk that the security of your information has been compromised, we will notify you as quickly as possible in accordance with the law and take the necessary steps. If you notice any suspicious activity, contact us immediately at [email protected].

8 Protection of Minors

jet7's services are only for those aged 21 or older. We never knowingly collect or process information from anyone under the age of 21.

Age verification is mandatory at the time of account registration. If we learn that a user is under 21 years of age, we will immediately suspend their account and delete any collected information. If you suspect that a minor is using our platform, please contact us.

9 Your Rights

jet7 recognizes and respects the following rights regarding your information:

9.1 Right of Access

You may request at any time to know what information we hold about you and how it is being used. To make this request, email us at [email protected].

9.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting the support team.

9.3 Right to Erasure

Where there is no legal obligation preventing it, you may request the deletion of your personal information. This process begins automatically after your account is closed.

9.4 Right to Restriction of Processing

In certain circumstances you may request that the processing of your information be restricted — for example, where there is a dispute about the accuracy of the information.

9.5 Right to Withdraw from Marketing Communications

You may stop receiving promotional emails and notifications at any time. Do this through your account settings or by contacting [email protected].

9.6 Right to Lodge a Complaint

If you have any complaint about the way your information is managed, please contact us directly. We are always committed to resolving your complaint in a fair and transparent manner.

10 Policy Changes

jet7 reserves the right to change, update, or amend this privacy policy as needed. When changes are made:

• The updated date will be noted on this page
• Registered users will be notified by email for important changes
• Continuing to use the service will be considered as your acceptance of the updated policy

We therefore recommend that you review this page regularly. If you have any questions about any part of the policy, please contact our support team.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We are committed to responding to your request as quickly as possible. The jet7 privacy team is always dedicated to protecting your information.